Straight answers
Questions we get asked
The answers here are kept up to date by the site team. Stock and compatibility for a specific product still need checking directly.
Ordering and payment
Ordering and payment
The website raises an enquiry rather than taking payment. Send the item, the quantity and the service area over WhatsApp or the contact form. Cash and card are agreed with you directly; there is no online checkout in this release.
Delivery
Delivery
Requests are accepted for Istanbul, Antalya, Bodrum and Izmir at any hour, with no delivery cost. Whether a run goes ahead still depends on the exact address, the quantity, access, current stock and the capacity on the route.
Yes. Send the hour you would like alongside the item, the quantity and the full address. The team then confirms the slot that is actually available with you.
Yes. WhatsApp requests are taken at any hour. Send the item, the quantity, the full address and the hour you want it, and we confirm from there.
Products and compatibility
Products and compatibility
Weigh up the volume your kitchen works through, the equipment you already run and what the manufacturer specifies. Tell us which equipment you use and the team will help you check the appropriate listed option.
Compatible accessories are listed separately and depend on stock. Confirm the complete setup before you place an order.
Responsible use
Responsible use
They are presented for lawful culinary and professional food-service preparation, and nothing else. Use them only for that intended purpose, following the manufacturer instructions and the applicable regulations.